Shipping & Delivery Conditions
I. Shipping partner
We will deliver your order via DHL if you have specified a delivery location within Europe.
DHL will deliver to the first door. Unless a different delivery time is specified in the item description, delivery will take place within 5 business days. However, you will be contacted directly by DHL regarding delivery and any delays.
If your order involves a mirror that exceeds 1200mm on its longest side, or is from our "Design" range, we will work with the shipping service provider GEL. In this case, GEL will also contact you to provide the exact delivery time.
II. Delivery by forwarding agent “free curbside”
If the delivery is made by a freight company "free curbside," this means that your delivery will only be made at ground level to your front door. Steps or other "obstacles" are not included, and you would have to complete the rest of the journey to your apartment/house yourself. The freight company is not obligated to do this in this case.
III. Delivery without shipping costs
We offer free delivery for items marked "Free Shipping (DE)" if the total value of these items exceeds €50 and is shipped to the mainland.
IV. Shipping costs
The shipping costs you incur are calculated based on the specific goods and the country to which the goods are to be delivered.
- Lights, glass, mirrors, bathroom rugs or accessories
- Free shipping within Germany
- To Belgium, the Netherlands, Luxembourg, France, Switzerland and Austria 49,00 €
- Bathroom furniture, mirror cabinets, TV mirrors, shower walls, doors or room dividers
- Within Germany 45,00 €
- To Belgium, the Netherlands, Luxembourg, France, Switzerland and Austria 99,00 €
If you specify a delivery to an island, you may have to pay an island surcharge.
V. Shipping costs for delivery to Switzerland
If you would like to have your order delivered to Switzerland, we offer this service via https://meineinkauf.ch. Please refer to this website for further details!
https://meineinkauf.ch/einkaufen/spiegelmax-schweiz/
VI. Shipping costs for delivery to other countries
By arrangement, we will of course also ship to other countries, provided import regulations permit it. We can inform you of the applicable costs in advance and discuss them with you.
VII. Important information on the production and delivery of our mirrors
A mirror is more than just an accessory – it is a central part of your home.
This is precisely why each of our mirrors is manufactured individually and with the utmost precision.
No product comes from stock – each mirror undergoes careful manufacturing, tailored to design, material and size.
Production time ≠ delivery time
The production time for a mirror depends on many factors. In some cases, production takes only a few days, while in others it can take several weeks. This is a natural part of a high-quality manufacturing process.
Why can production take different lengths of time?
- Custom manufacturing: Each mirror is made specifically for you – there is no mass production or stock items.
- Craftsmanship precision: Different types of mirrors require different processing steps that require time and care.
- Material availability: Certain glass or frame designs require special materials, which vary in availability depending on demand.
- Production capacity: Our factory produces many exclusive mirrors every day. Orders are processed with priority based on receipt.
- Custom-made products: Special dimensions, designs or features such as LED lighting require additional processing effort.
- Quality control: Each mirror undergoes an intensive testing process to ensure that it meets the highest standards.
- Logistical processes: Coordination with external partners can also influence production times.
Once production is complete, your mirror will be shipped and delivered to you as quickly as possible.