Frequently Asked Questions
Orders & Purchases
Are the prices already displayed with VAT?
Are the prices already displayed with VAT?
Yes, the German VAT of 19% is included in the prices. Simply select your delivery country after logging in. The products will then be displayed with the VAT rate for your delivery country.
Do the prices include delivery and shipping costs?
Do the prices include delivery and shipping costs?
No, delivery and shipping costs depend on the selected delivery country and the products ordered. Once you have placed your desired item in your shopping cart, you will see the shipping costs. Please feel free to learn more about our payment methods and shipping and delivery conditions .
Is it possible to subsequently change or add to my order?
Is it possible to subsequently change or add to my order?
Please notify us of any subsequent changes or additions within 24 hours. Simply call us at +49 (0) 23 1 / 88 23 82 82 Monday through Friday from 8:00 a.m. to 4:00 p.m. Or send us a message using the contact form or an email to info@spiegelmax.de .
Is delivery to a Pakstation possible?
Is delivery to a Pakstation possible?
No, we do not currently deliver to Pakstations.
How can I pay at Spiegelmax.de?
How can I pay at Spiegelmax.de?
We offer the following payment options:
- Amazon Pay
- Prepayment
- PayPal (direct debit, purchase on account, credit card)
- Klarna (direct debit, purchase on account, installment payment)
Further information on payment options can be found here .
Returns & Exchange
How can I reach you?
How can I reach you?
By phone: Call our trained specialists on +49 (0) 23 1 / 88 23 82 82 from Monday to Friday from 8:00 a.m. to 4:00 p.m.
Email: Write to us using the contact form or by email to info@spiegelmax.de.
Where can I add a comment to my order?
Where can I add a comment to my order?
On our product pages under the configuration options there is a text field where you can enter your comments about your order.
Will I receive an order confirmation after placing my order?
Will I receive an order confirmation after placing my order?
After placing your order, you will receive an order confirmation within five minutes. If you don't receive it, please contact us as soon as possible.
How much distance is there between the mirror and the wall?
How much distance is there between the mirror and the wall?
Our bathroom mirrors have a depth of approximately 3 cm from the back of the mirror to the wall.
How do I mount the mirror on the wall and what do I need to consider?
How do I mount the mirror on the wall and what do I need to consider?
Mount the mirror to the wall using the included mounting brackets. To avoid errors, please follow the included installation instructions.
Please note: Check your ordered product for defects before assembly.
Shipping & Tracking
Can I place my order with Spiegelmax by phone?
Can I place my order with Spiegelmax by phone?
Unfortunately, we don't offer telephone ordering because we have many additional options, which can lead to errors. However, you can place an order through our online shop or by email 24/7.
What do I do if I discover a defect in the product I ordered?
What do I do if I discover a defect in the product I ordered?
If your custom-made mirror , bathroom mirror cabinet , shower enclosure , or glass was damaged during transport, please send us an email to reklamation@spiegelmax.de within one to three days. We are also available by phone Monday through Friday from 8:00 a.m. to 4:00 p.m. at +49 (0) 23 1 / 88 23 82 82. We will try to find a customized solution for you as quickly as possible.
Can I save my personalized configuration in the shop?
Can I save my personalized configuration in the shop?
Yes, you can save your personalized configuration in your shopping cart or wish list after logging in. After saving, you also have the option to edit the configuration and save it again.