Returns & Complaints

To process a complaint with us, please note the following information.

Please check the goods for transport damage immediately after receiving your order.

Since these are fragile goods (mirrors, bathroom furniture, glassware), we ask you to inspect the shipment within 1-3 days of delivery and inform us immediately of any transport damage.

What should I do if there is transport damage?

The damage must be reported to us by phone or email within 1-3 days of receipt. Delayed reporting of transport damage may result in the insurance company no longer accepting it.

Please document the damage as follows:

• Your order or invoice number
• Information about the damage
• Photos of the damage, in case of damage to the mirror also the entire back of the mirror

Please do not return the mirror or mirror cabinet to us unsolicited.

We carefully review each complaint and then inform you whether the item should be returned for repair. We will then usually send you a return ticket or arrange for the relevant carrier to collect it.

Depending on the nature of the damage, the product may be remanufactured. We always strive to deliver replacements as quickly as possible and handle every complaint with care.

You can reach us Monday to Friday between 8:00 a.m. and 4:00 p.m. at the following number: +49 (0) 23 1 / 88 23 82 82

You can also send us an email to complaint@spiegelmax.de send.